What is an important initial step when troubleshooting reporting issues on Sophos Firewall?

When troubleshooting reporting issues on a Sophos Firewall, checking the storage capacity is crucial because the reporting functionality relies heavily on available storage. If the storage is full, the firewall may be unable to write new log data, which can lead to incomplete reports or the inability to generate reports altogether.

Understanding storage management is vital in ensuring the firewall can retain and process logs effectively, which is a key element in troubleshooting and resolving reporting discrepancies. This step should be among the first actions taken as it provides essential insights into whether the issue is related to storage limitations. If storage is adequate, other steps such as ensuring services are running, confirming firmware is up-to-date, or verifying connectivity can be explored further to identify the root cause of reporting issues.